Legal & Policy

Transparency, trust, and your rights

📦 Free Shipping
🔄 30-Day Risk-Free Trial
🛡️ 1-Year Warranty
📦

Shipping Policy

Last Updated: March 2026

At Voicecan, we aim to make shipping simple and transparent.

Key Shipping Information

  • Free Shipping: Voicecan covers the shipping cost for all orders.
  • Fast Processing: Orders are typically processed within 1–2 business days.
  • Tracking Included: You will receive a tracking number once your order ships.

Shipping Time

Estimated delivery times may vary depending on location. Typical delivery times:

  • United States: 5–10 business days
  • Europe: 5–10 business days
  • Asia-Pacific: 4–8 business days
  • Other regions: 7–12 business days

Please note that shipping times may vary due to customs clearance, local carriers, or seasonal demand.

Order Processing

Orders are usually processed within 1–2 business days after payment confirmation.

Once your order ships, you will receive an email with a tracking link to follow your package.

Address Accuracy

Please ensure that your shipping address is correct when placing your order.

Voicecan is not responsible for delays or delivery issues caused by incorrect addresses provided by the customer.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

In these cases:

  • Voicecan will cover the return shipping cost
  • A replacement or refund will be arranged after review

Please include photos or videos showing the issue.

Returns and Shipping Costs

If you choose to return a product for reasons other than a defect or product issue, the customer will be responsible for the return shipping cost.

All returns must follow the conditions described in our Return & Refund Policy.

Questions about shipping? Contact us: support@voicecan.ai

🛡️

Warranty Policy

Last Updated: March 2026

Voicecan stands behind the quality of our products. Your satisfaction and peace of mind are our priority.

1-Year Limited Warranty

  • Coverage: All Voicecan devices are covered by a 1-year limited warranty from the date of delivery.
  • What's Covered: Manufacturing defects, hardware malfunctions, or faulty materials.
  • What's Not Covered: Damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

How to Request Warranty Service

If your device is defective or malfunctions within the warranty period:

  1. Contact our support team at support@voicecan.ai.
  2. Include your order number and a description of the issue.
  3. Provide photos or videos if the defect is visible.

We will review your request and arrange a replacement or repair at no cost if the issue is covered under the warranty.

Shipping for Warranty Claims

  • Voicecan covers all shipping costs for devices returned due to a warranty claim.
  • For replacements or repairs, we aim to process and ship the device within 5–10 business days after approval.

Additional Notes

  • This warranty applies only to the original purchaser.
  • Proof of purchase is required for all warranty claims.
  • Warranty rights may vary depending on local laws; this policy does not affect statutory rights.

Need warranty help? Contact us: support@voicecan.ai

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Return & Refund Policy

Last Updated: March 2026

At Voicecan, we want you to feel confident trying our product. That's why we offer a 30-Day Risk-Free Trial.

30-Day Risk-Free Trial

Try Voicecan for up to 30 days after delivery.

If it's not the right fit for you, you may return the product within the return window according to the conditions below.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 30 days of delivery
  • The product must be returned in good condition
  • The original packaging and included accessories must be returned
  • The product must not show signs of misuse or abnormal damage

How to Start a Return

Contact our support team: support@voicecan.ai

Please include your order number, the reason for the return, and photos if applicable.

Please do not send items back without contacting us first.

Refund Process

Once your return is received and inspected, we will notify you of the refund status.

  • Refunds will be issued to the original payment method
  • Processing time typically takes 5–10 business days

Shipping fees are non-refundable, unless the return is due to a defective product or shipping error.

Damaged or Defective Items

If your product arrives damaged or does not function properly, please contact us within 7 days of delivery.

Exchanges

We replace items only if they are defective or damaged. Contact: support@voicecan.ai

Order Cancellations

Orders can be canceled before shipment. If already shipped, it follows the return process above.

Questions about returns? Contact us: support@voicecan.ai

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Privacy Policy

Last Updated: April 2026

Voicecan ("Voicecan", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and protect information when you visit voicecan.ai, purchase our products, or use Voicecan devices, applications, and related services.

By accessing our website or using our products and services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

1.1 Personal Information

Information that can identify you may include:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Phone number
  • Account login credentials

This information may be collected when you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to newsletters or updates
  • Register a product

1.2 Device and Website Usage Data

When you visit our website or use our applications, certain information may be automatically collected, including:

  • IP address
  • Device type
  • Operating system
  • Browser type
  • Website pages visited
  • App interactions
  • Referring URLs

This information helps us improve product functionality, security, and user experience.

2. Audio Recordings and Voice Data

Voicecan products allow users to capture audio using a wearable recording device.

Voicecan products are designed for family use and may involve capturing voice moments that include children.

All such data is collected and managed under the control of a parent or legal guardian.

Recording Behavior

Voicecan recording behavior depends on the selected mode.

  • In Lookback Mode, audio is saved only when the user chooses to capture recent moments.
  • In Smart Capture Mode, audio may be recorded continuously, while only selected highlights are surfaced to the user.

Voicecan is designed to give users control over what audio is ultimately saved and retained.

Ownership of Recordings

All audio recordings created using Voicecan products remain owned and controlled by the user.

Voicecan does not claim ownership of user-generated recordings.

Storage of Recordings

Audio recordings may be stored:

  • Locally on the device
  • Within the Voicecan mobile application
  • On secure cloud servers when required to provide requested services

Users may delete recordings through the application at any time.

3. AI Processing and Analysis

Some Voicecan features use artificial intelligence technologies to analyze audio recordings and generate insights.

These features may include:

  • Speech-to-text transcription
  • Highlight detection
  • Conversation summaries
  • Language insights
  • Smart capture features

Audio data is processed only to provide requested functionality.

Voicecan does not use user recordings to train public AI models without explicit user consent.

In some cases, AI processing may be performed by trusted third-party technology providers operating under strict data protection agreements.

4. Responsible Recording Notice

Users are responsible for complying with applicable laws when recording conversations.

Recording laws vary by jurisdiction. Some regions require the consent of all participants before recording.

Voicecan recommends obtaining appropriate consent from participants where required by law.

Voicecan is not responsible for misuse of recording features by users.

5. How We Use Information

We may use collected information to:

  • Process purchases and payments
  • Deliver products and services
  • Enable device and app features
  • Provide AI analysis and insights
  • Provide customer support
  • Improve product performance and reliability
  • Send service-related notifications or updates
  • Detect fraud or prevent misuse

Voicecan does not sell personal information to third parties.

6. Sharing Information

We may share limited information with trusted service providers that help us operate our services, including:

  • Payment processors
  • Shipping partners
  • Cloud infrastructure providers
  • Analytics services
  • AI processing providers
  • Customer support systems

These partners process data on our behalf under strict confidentiality and data protection obligations.

We may also disclose information when required by law or to protect the safety, rights, or property of users or the public.

7. Data Security

Voicecan implements reasonable technical and organizational measures to protect personal information.

Security measures may include:

  • Encrypted data transmission
  • Secure cloud storage
  • Access control and authentication
  • Internal security policies

However, no system can guarantee absolute security.

8. Children's Privacy

Voicecan is designed for use by parents or legal guardians to manage and capture family voice moments, which may include children's voice data.

  • Data is collected and managed under the control of a parent or legal guardian
  • Parents or guardians have full control over child-related data
  • We do not use children's data for advertising purposes

We are committed to protecting children's privacy and design our services to align with applicable child privacy principles, and we continuously improve our practices to meet applicable requirements.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain product functionality
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Users may delete recordings at any time through the application.

Deleted recordings are permanently removed within 30 days.

Account deletion results in permanent deletion of associated data within 30 days.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain website functionality
  • Understand website traffic
  • Improve user experience
  • Analyze product usage trends

These technologies are used for analytics and service improvement purposes only and are not used for cross-app tracking or advertising profiling.

Users may manage cookie preferences through their browser settings.

11. Third-Party Services

Voicecan services may integrate with third-party platforms including:

  • E-commerce platforms (e.g., Shopify)
  • Payment processors
  • Cloud infrastructure providers
  • AI technology providers

These third-party services operate under their own privacy policies.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data we hold about you
  • Request correction of your account or profile information
  • Request deletion of your personal data
  • Object to certain data processing activities
  • Request data portability

Users may access, manage, and delete their data through the application.

Audio recordings cannot be edited once saved, but may be deleted at any time.

Audio recordings can be exported through the user's account on the web platform.

Exported data will be provided in a commonly used format.

13. Changes to This Privacy Policy

Voicecan may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.

Updated versions will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@voicecan.ai
Website: https://voicecan.ai

Privacy questions? Contact us: info@voicecan.ai

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Terms of Service

Last Updated: March 2026

These Terms of Service govern your access to and use of Voicecan products and services.

1. Use of Services

You agree to use Voicecan products only for lawful purposes and in accordance with these Terms.

2. Product Use and Recording Responsibility

Users are solely responsible for how they use the recording features. Recording laws vary by jurisdiction.

Voicecan products are not designed for surveillance purposes.

3. AI Features Disclaimer

AI-generated outputs are provided for informational purposes only. Voicecan does not guarantee their accuracy.

4. User Content

Users retain ownership of their recordings and content. Voicecan does not claim ownership of user-generated content.

5. Purchases and Payments

Shipping, returns, and refunds are governed by our Return & Refund Policy.

6. Intellectual Property

All Voicecan content, logos, software, and brand assets are protected by intellectual property laws.

7. Limitation of Liability

Voicecan products and services are provided "as is" and "as available".

8. Changes to Terms

We may update these Terms from time to time. Continued use constitutes acceptance of updates.

Questions about terms? Contact us: support@voicecan.ai

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Cookie Policy

Last Updated: March 2026

This Cookie Policy explains how Voicecan uses cookies and similar technologies when you visit our website.

What Are Cookies

Cookies are small text files placed on your device when you visit a website.

Types of Cookies We Use

Essential Cookies

Necessary for the website to function (page navigation, secure checkout, account login).

Analytics Cookies

Help us understand how visitors use our website (pages visited, time on pages, traffic sources).

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

Managing Cookies

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this Cookie Policy from time to time. Updates will be posted on this page.

Questions about cookies? Contact us: support@voicecan.ai